Privacy Policy

Last updated: January 2026

At nBalance (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit www.nbalance.co.uk.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About Natural Balance

Website: www.nbalance.co.uk
Business name: nBalance
Contact email: sara@nbalance.co.uk

For the purposes of data protection law, nBalance is the “data controller”.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Contact information (such as name, email address, phone number) when you:

    • Fill in a contact form

    • Email us directly

  • Technical data, including:

    • IP address

    • Browser type and version

    • Pages visited and time spent on the site

  • Usage data relating to how you use our website

We do not knowingly collect data from children under 16.

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and messages

  • Provide information or services you request

  • Improve our website and user experience

  • Monitor website performance and usage

We will only use your data where we have a lawful basis, including consent, legitimate interest, or to respond to a direct enquiry.

4. Cookies

Our website may use cookies to help improve your experience.

Cookies are small files placed on your device that help us:

  • Understand how visitors use our site

  • Improve website functionality and performance

You can choose to disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure systems and password protection

  • Limited access to personal information

  • Secure hosting and email services

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements.

6. Sharing Your Data

We do not sell, rent or trade your personal data.

We may share limited data with trusted third parties who help us operate our website or business (such as website hosting or analytics providers), but only where necessary and under appropriate data protection agreements.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise your rights, please contact us at sara@nbalance.co.uk

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: sara@nbalance.co.uk
Website: www.nbalance.co.uk